CaptionCall - a Free Service to Assist With Phone Calls

If you have trouble hearing easily on the phone there is a technology that can help you.   Even with hearing aids, sometimes it is difficult to hear soft or high-pitched voices. Sometimes names or numbers are hard to hear, and sometimes the phone connection is simply not good.

CaptionCall is similar to captioned TV, but it is only available to people with hearing loss.  It displays written, almost instant easy-to-see captions so that you can listen and read the captions simultaneously.   Twice the information allows you to communicate with better understanding and less stress.

Moreover, it is FREE!  Captioned Telephone Service is a federally funded program administered by the FCC as a benefit of the Americans with Disabilities Act.  There are no costs associated with this service.  The telephone itself is provided by CaptionCall at no cost.

In the words of one of my patients – a dynamic professional woman with a tough hearing loss and a wonderful way with words:  “Thanks to CaptionCall there’s no more ‘processing’ time interrupting my conversation.  I can answer spontaneously.  Without the help of CaptionCall it takes a pause to get the contextual meaning.  But now I can have a true dialogue.  It provides another layer of ability, not disability!”

To qualify for a CaptionCall service you must have a hearing loss, and a signed form from a qualified health professional affirming that you need a captioned phone because of your hearing loss.  Once you submit your form by FAX to 1-888-778-5838 a CaptionCall representative will contact you and arrange for: free phone, free delivery, free installation, free in-home training, and free captioning service.

You will be able to communicate with confidence!  Caption Call is familiar – calls are dialed and answered like any regular phone.  The phone is hearing aid compatible if the hearing aids have telecoils available.  The sound of the phone can be customized - the ringer, handset volume and frequency balance can be optimized to meet your hearing configuration.

Three things are needed to get started:

• hearing loss that requires the help of a captioned phone service
• high-speed internet connection 
• standard home phone connection

Be empowered!  Accurate and easy telephone use is important for staying in touch with family and friends, obtaining needed information, knowing you are communicating with accuracy, and staying well-networked.  My patients who have obtained this service are delighted with the help.